Terms of Service

1. Agreement to These Terms

By creating an account, purchasing credits, placing an Order, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Eligibility. You represent and warrant that: (a) you are at least 18 years old and have the legal capacity to enter into a binding contract; (b) you are not barred from using the Service under the laws of the United States or any other applicable jurisdiction; (c) you are not listed on any U.S. government list of restricted or prohibited persons, and you are not located in, a national of, or ordinarily resident in a country or region that is subject to comprehensive U.S. sanctions or embargoes administered by the Office of Foreign Assets Control (“OFAC”); and (d) you will comply with all applicable laws in connection with your use of the Service.

Authority to bind an organization. If you access or use the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and in that case, “you” and “Customer” refer to that entity.

2. Definitions

• “Account” means the registered user account through which you access the Service.
• “Credits” means the prepaid usage units you may purchase in advance and apply toward Orders.
• “Customer Inputs” means the URLs, search parameters, filter criteria, notes, and other inputs you submit to us in connection with an Order.
• “Deliverables” means the CSV files and associated data we deliver to you in response to an Order, including any contact enrichment data.
• “Enrichment Data” means third-party contact data (such as business email addresses or company phone numbers) that we may include with Deliverables from third-party sources.
• “Fees” means the fees payable by you for use of the Service, whether paid in cash via our payment processor or by applying Credits.
• “Order” means your request, submitted through the Service, for the delivery of specific lead data.
• “Service” means the followingg.co website and all related products, tools, deliverables, and services made available by Followingg.
• “Third-Party Platform” means any website or service operated by a third party from which information referenced by a Customer Input originates.

3. The Service

Followingg provides business-to-business social listening and lead delivery through the following product lines: (a) Company Followers, gathering publicly available follower information from a public company profile page you specify; (b) Targeted Search, gathering leads matching a targeted professional search URL you submit; and (c) Filtered Company Followers, gathering followers of a public company profile and filtering them against criteria you specify (such as job title, industry, or location). Deliverables are provided as CSV files and may include Enrichment Data sourced from third-party providers.

Delivery estimates. We generally target delivery of Deliverables within 24 to 72 hours after an Order is accepted for processing. These delivery windows are non-binding estimates and are not a service level agreement. Followingg does not guarantee any specific delivery time, and no remedy, credit, or refund is owed if a Deliverable is delivered outside the estimated window.

Evolution of the Service. Followingg may add, modify, deprecate, or discontinue features, pricing tiers, or products at its discretion. We will use commercially reasonable efforts to provide advance notice of material changes that adversely affect your active use of the Service.

4. Accounts and Security

To use most features of the Service, you must register for an Account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account, whether or not authorized by you. You will notify us immediately at nico@followingg.co of any suspected unauthorized access to or use of your Account.

Each Account is for a single user. You may not share your Account credentials with any other person, sell or transfer your Account, or permit any third party to use your Account on your behalf without our prior written consent. We may suspend an Account that we reasonably believe has been compromised or is being used in violation of these Terms.

5. Orders, Credits, and Payment

Pricing. Our current base rate is US$0.004 per lead, subject to a minimum cash order of US$30. Volume discounts are available through our credit package tiers. Prices displayed on the Service are in U.S. dollars and are exclusive of any applicable taxes, duties, or similar governmental assessments unless otherwise stated. You are responsible for all such taxes applicable to your use of the Service.

Credits. Credits are a prepaid usage balance, not currency. Credits have no cash value, are not transferable between accounts, may not be redeemed for cash, and are not a stored-value product. Unused Credits do not expire. Credits may be forfeited on termination of your Account for cause as described in Section 19.

Payment. Cash payments are processed through our third-party payment processor, Stripe. By submitting payment information, you authorize us and our payment processor to charge the payment method you provide. You represent that you are authorized to use the payment method. Followingg is not responsible for errors by any payment processor or for any payment method disputes not under our control.

Price changes. We may change pricing prospectively on reasonable notice. Pricing changes will not affect Credits already purchased.

Chargebacks. Initiating a chargeback without first making a good-faith effort to resolve the dispute with us is a material breach of these Terms. We may suspend or terminate your Account and recover the chargeback, associated fees, and reasonable collection costs.

6. Refunds and Cancellation

Our refund and cancellation policy is as follows:

• Cash refunds. A cash refund is available only for Orders that have not yet been moved into processing. Once an Order has entered processing, cash payments for that Order are non-refundable.
• Cancellation before processing. You may cancel an Order at any time before it enters processing. If Credits were applied to the cancelled Order, those Credits will be restored in full to your Account.
• Consumed Credits. Credits that have been consumed by a completed or delivered Order are non-refundable.
• Expiration. Unused Credits do not expire, but may be forfeited on termination of your Account for cause as described in Section 19.

To request a refund or cancellation, contact us at nico@followingg.co. Except as expressly stated above or as required by applicable consumer protection law, all sales are final.

7. Deliverables and Data Accuracy

Deliverables are generated from information publicly available on Third-Party Platforms and from Enrichment Data sourced from third-party providers. The accuracy, completeness, timeliness, and deliverability of any information in a Deliverable depends on sources we do not control.

Followingg makes no representation or warranty regarding the accuracy, completeness, currency, validity, deliverability (including, without limitation, the deliverability of business email addresses or phone numbers), fitness for any specific outreach campaign, or conversion performance of any Deliverable. You are solely responsible for validating, cleansing, and verifying Deliverables before use.

8. Customer Responsibilities and Acceptable Use

You are solely responsible for ensuring that your use of the Service and of any Deliverables complies with all applicable laws, regulations, and third-party agreements. Without limiting the foregoing, you represent and warrant that you will comply with all applicable marketing, privacy, telemarketing, anti-spam, and data protection laws, including, as applicable: the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), the General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), the ePrivacy Directive, Canada’s Anti-Spam Legislation (CASL), PIPEDA, Brazil’s LGPD, and any other marketing, privacy, or outreach laws applicable to the recipients you contact.

Third-Party Platforms. You are solely responsible for your own compliance with the terms of service, user agreement, and applicable policies of any Third-Party Platform with respect to your use of any Deliverable. Followingg makes no representation that any particular use of a Deliverable is permitted by any Third-Party Platform.

Prohibited uses. You will not, and will not permit any third party to, use the Service or any Deliverable to:

• harass, stalk, threaten, abuse, defame, or harm any person;
• engage in unlawful discrimination on the basis of any protected characteristic;
• send bulk unsolicited commercial messages in violation of any applicable anti-spam or anti-telemarketing law;
• resell, sublicense, republish, or redistribute raw Deliverables, in whole or in part, to any third party;
• build, train, fine-tune, evaluate, or benchmark any artificial intelligence, machine learning, or large language model using Deliverables, in whole or in part, without our prior written consent;
• create, enrich, or populate any competing lead-generation, sales-intelligence, or data-broker database or product;
• support payday lending, unlicensed debt collection, adult content targeting minors, illegal gambling, fraudulent “get rich quick” schemes, or any cryptocurrency scheme that is unlawful in the recipient’s jurisdiction;
• benefit any person or entity subject to OFAC sanctions, or any person ordinarily resident in a comprehensively sanctioned or embargoed jurisdiction;
• circumvent, disable, or interfere with any access control, rate limit, security feature, or usage limitation of the Service;
• attempt to reverse engineer, decompile, or derive the source code of the Service except to the extent such restriction is prohibited by applicable law; or
• engage in any activity that would cause Followingg to violate any law or any Third-Party Platform’s terms of service.

We may investigate and take appropriate action against any suspected violation of this Section 8, including suspending or terminating your Account and cooperating with law enforcement, without liability to you.

9. Third-Party Platforms

Followingg is an independent business and is not affiliated with, endorsed by, sponsored by, or otherwise connected to any Third-Party Platform. All product and company names, logos, and brands referenced on the Service are the property of their respective owners and are used for identification purposes only.

Your relationship with any Third-Party Platform is governed solely by that platform’s own terms of service, privacy policy, and user agreement. Followingg makes no representation that the Service is authorized, endorsed, or approved by any Third-Party Platform, and Followingg disclaims any liability arising out of your separate relationship with any Third-Party Platform.

10. Intellectual Property

Our intellectual property. The Service, including all software, source and object code, designs, interfaces, documentation, databases, compilations, trade secrets, know-how, trademarks, service marks, and logos (the “Followingg IP”), is and remains the exclusive property of Followingg and its licensors. No right or license is granted to you except as expressly provided in these Terms.

License to Deliverables. Subject to your continuous compliance with these Terms, Followingg grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Deliverables solely for your own internal business outreach activities conducted in compliance with Section 8. This license does not include any right to resell, sublicense, publish, republish, redistribute, or make the Deliverables available to any third party, and does not include any right to use the Deliverables to train or evaluate artificial intelligence or machine learning models.

Feedback. If you provide Followingg with suggestions, comments, feature requests, or other feedback regarding the Service (“Feedback”), you grant Followingg a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and exploit the Feedback for any purpose, without attribution or compensation.

11. Customer Inputs and Privacy

You retain ownership of your Customer Inputs. By submitting Customer Inputs, you grant Followingg a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, and process those Customer Inputs solely as necessary to fulfill your Order and operate the Service.

No personal data uploads. The Service is designed to accept only URLs, search parameters, and filter criteria as Customer Inputs. You represent and warrant that you will not upload, submit, or otherwise provide to Followingg any personal data beyond what is strictly necessary to identify a public profile or a Third-Party Platform search (for example, a public company profile URL or a targeted search URL). Followingg does not accept uploaded contact lists, CRM exports, seed lists, or other bulk personal data.

No DPA obligations by default. Because the Service is not designed to process customer-provided personal data as a processor or service provider, Followingg does not assume and does not agree to assume processor, service-provider, or sub-processor obligations under the GDPR, UK GDPR, CCPA/CPRA, or similar laws. If your intended use of the Service would require Followingg to act as a processor or service provider, you must contact us at nico@followingg.co and execute a separate written data processing agreement beforesubmitting any personal data; otherwise, you may not submit such personal data.

A separate Privacy Policy, when published, will describe how Followingg collects and uses information about visitors to the Service and Account holders.

12. DMCA and IP Takedown

Followingg respects the intellectual property rights of others. If you believe that content made accessible through the Service infringes your copyright or other intellectual property rights, please send a written notice to nico@followingg.co containing the following information:

• identification of the copyrighted work or other intellectual property claimed to have been infringed;
• identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate it;
• your contact information, including name, address, telephone number, and email address;
• a statement that you have a good-faith belief that the disputed use is not authorized by the rights holder, its agent, or the law;
• a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder’s behalf; and
• a physical or electronic signature of the rights holder or an authorized representative.

Followingg will evaluate complete notices in good faith and take such action as it reasonably deems appropriate, which may include removing allegedly infringing material or terminating the Account of a repeat infringer. A counter-notice process is available on request. Followingg is not currently a registered DMCA agent with the U.S. Copyright Office.

13. Confidentiality

Each party may have access to non-public information of the other party, including, without limitation, pricing, methodology, Deliverables, Customer Inputs, Account details, and business plans (“Confidential Information”). Each party will protect the other’s Confidential Information using the same degree of care it uses to protect its own confidential information (but not less than reasonable care) and will not disclose Confidential Information to any third party except to its employees, contractors, and advisors who need to know it and are bound by confidentiality obligations at least as protective as these Terms.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was lawfully known to the receiving party prior to disclosure; (c) is received from a third party without restriction; or (d) is independently developed without use of the disclosing party’s Confidential Information. A party may disclose Confidential Information to the extent required by law or legal process, provided it gives the other party reasonable prior notice where legally permitted.

14. Service Availability and Changes

Followingg uses commercially reasonable efforts to make the Service available, but does not warrant uninterrupted, error-free, or fault-free operation. The Service is not subject to any uptime service level agreement. Followingg may perform scheduled or emergency maintenance, and may modify, suspend, or discontinue all or any part of the Service at any time, with or without notice.

Any beta, preview, or experimental features of the Service are provided “as is” and “as available,” without warranty of any kind, and may be modified or withdrawn at any time.

15. AI Features

The Service includes features powered by third-party large language models, including an in-product support chatbot currently powered by Anthropic, PBC’s Claude model family. When you interact with these features, your inputs may be transmitted to and processed by the applicable third-party AI provider under its own terms and privacy practices.

Outputs generated by AI features may be inaccurate, incomplete, or out of date. AI outputs are not legal, financial, medical, tax, or other professional advice, and should not be relied on as such. Followingg makes no warranty regarding the accuracy, quality, or suitability of AI-generated output.

16. Disclaimers

Except as expressly stated in these Terms, the Service, the Deliverables, and all information and content provided through or generated by the Service are provided on an “AS IS” and “AS AVAILABLE” basis, with all faults, and Followingg expressly disclaims all warranties and conditions of any kind, whether express, implied, or statutory, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and any warranties arising out of course of dealing or trade usage.

Followingg does not warrant that the Service will be uninterrupted, secure, timely, error-free, or free of viruses or other harmful components, or that any defects will be corrected. Followingg does not warrant that any Deliverable will be accurate, complete, current, or fit for any particular purpose, or that any use of a Deliverable will achieve any particular business or commercial result. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the exclusions in this Section 16 apply to the fullest extent permitted by applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Followingg, its affiliates, licensors, service providers, officers, directors, employees, contractors, or agents be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, or for any loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, business interruption, procurement of substitute goods or services, or similar damages, arising out of or relating to these Terms or the Service, regardless of the theory of liability (whether in contract, tort (including negligence), strict liability, statute, or otherwise), and regardless of whether Followingg has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, Followingg’s total cumulative liability for any and all claims arising out of or relating to these Terms or the Service, regardless of the form or cause of action, will not exceed the greater of (a) the total Fees actually paid by Customer to Followingg during the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

The parties agree that the foregoing limitations are an essential basis of the bargain between them and will apply even if a limited remedy is found to have failed of its essential purpose. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages; in those jurisdictions, Followingg’s liability is limited to the smallest extent permitted by applicable law.

18. Indemnification

You will defend, indemnify, and hold harmless Followingg and its affiliates, officers, directors, employees, contractors, and agents (each, an “Indemnified Party”) from and against any and all third-party claims, demands, suits, actions, proceedings, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service or any Deliverable; (b) your breach of these Terms, including any breach of Section 8 (Customer Responsibilities and Acceptable Use) or Section 11 (Customer Inputs and Privacy); (c) your violation of any law or regulation; (d) your violation of the terms of any Third-Party Platform; or (e) your violation of any right of any third party, including any intellectual property, privacy, publicity, or contract right.

Followingg will notify you in writing of any claim subject to indemnification and will permit you to control the defense and settlement of the claim with counsel reasonably acceptable to Followingg, provided that you may not settle any claim in a manner that imposes any obligation or liability on any Indemnified Party without the Indemnified Party’s prior written consent. The Indemnified Party may participate in the defense at its own expense.

19. Term and Termination

These Terms take effect when you first access the Service and continue until terminated as provided below.

Termination by you. You may terminate these Terms at any time by closing your Account through the Service or by contacting nico@followingg.co.

Termination by Followingg. Followingg may suspend or terminate your Account and your access to the Service, with or without notice, effective immediately, if Followingg determines in good faith that: (a) you have breached these Terms, including any breach of Section 8; (b) you have failed to pay any Fees when due; (c) your payment method has been subject to a chargeback or fraud investigation; (d) Followingg is required to do so by law or by the terms of any Third-Party Platform; or (e) continued provision of the Service to you presents a legal, reputational, security, or operational risk to Followingg. Followingg may also terminate these Terms for convenience on thirty (30) days’ prior written notice.

Effect of termination. Upon termination: (a) your right to access and use the Service ends immediately; (b) any Credits remaining in your Account are forfeited if termination is for cause under clauses (a) through (d) above; (c) any Fees already paid are non-refundable except as expressly provided in Section 6; and (d) Sections 5 (with respect to accrued obligations), 6, 7, 8, 10, 11, 13, 16, 17, 18, 20, 22, and this Section 19 survive termination.

20. Governing Law and Dispute Resolution

Governing law. These Terms and any dispute arising out of or relating to these Terms or the Service are governed by the laws of the State of Texas, without regard to its conflict-of-law rules, and, to the extent applicable, the federal laws of the United States.

Informal resolution. Before commencing any formal legal action against Followingg, you agree to first attempt to resolve the dispute informally by sending a written notice describing the dispute to nico@followingg.co. The parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days after such notice is received before either party commences a legal action.

Exclusive venue. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Travis County, Texas, for any dispute arising out of or relating to these Terms or the Service, and each party waives any objection based on inconvenient forum.

Class action waiver. To the fullest extent permitted by law, you and Followingg agree that each party may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Jury trial waiver. To the fullest extent permitted by law, each party knowingly, voluntarily, and irrevocably waives its right to a trial by jury in any legal proceeding arising out of or relating to these Terms or the Service.

Time limitation. To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Service must be filed within one (1) year after the cause of action accrues; otherwise, the claim or cause of action is permanently barred.

21. International Users

The Service is operated and hosted from the United States. If you access the Service from outside the United States, you do so on your own initiative and are responsible for compliance with the laws of your jurisdiction. Followingg makes no representation that the Service is appropriate or available for use in any particular jurisdiction.

If you are located in the European Economic Area, the United Kingdom, Switzerland, California, or any other jurisdiction with comprehensive personal data protection laws, you acknowledge that, until a Privacy Policy is published and any data processing agreement is executed as described in Section 11, you must not upload, submit, or otherwise provide to Followingg any personal data of data subjects located in those jurisdictions beyond what is strictly necessary to identify a public profile or Third-Party Platform search.

22. General

Entire agreement. These Terms, together with any additional terms expressly incorporated by reference, constitute the entire agreement between you and Followingg regarding the Service and supersede all prior or contemporaneous understandings, representations, and agreements on that subject matter.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

No waiver. No failure or delay by Followingg in exercising any right under these Terms will operate as a waiver of that right, and no single or partial exercise of any right will preclude any other or further exercise of any right.

Assignment. You may not assign or transfer these Terms or any rights or obligations under these Terms, by operation of law or otherwise, without Followingg’s prior written consent. Any purported assignment in violation of this Section is void. Followingg may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.

Force majeure. Followingg will not be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including, without limitation, acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, epidemics or pandemics, failures of Third-Party Platforms or network infrastructure, power outages, or disruptions of the internet.

Notices. Notices to you may be sent to the email address associated with your Account or posted within the Service, and are deemed given when sent or posted. Legal notices to Followingg must be sent in writing to: TTG Texas Services LLC, d/b/a Followingg.co, 3571 Far West Blvd #3756, Austin, TX 78731, United States, with a copy by email to nico@followingg.co, and are deemed given when actually received.

Electronic communications. You consent to receive communications from Followingg electronically, including by email and through the Service, and you agree that all agreements, notices, disclosures, and other communications that Followingg provides to you electronically satisfy any legal requirement that such communications be in writing.

Relationship of the parties. The parties are independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and Followingg.

No third-party beneficiaries. Except for the Indemnified Parties described in Section 18, there are no third-party beneficiaries to these Terms.

Headings. Section headings are for convenience only and do not affect interpretation.

23. Changes to These Terms

Followingg may update these Terms from time to time. If we make material changes, we will use commercially reasonable efforts to notify you by email to the address associated with your Account or by a prominent notice within the Service at least fourteen (14) days before the changes take effect, except where a shorter period is required by law or an emergency. Non-material changes are effective when posted.

Your continued access to or use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, your exclusive remedy is to stop using the Service and close your Account.

24. Contact

Questions about these Terms or the Service can be directed to: